Download logmein client mac 10.6 for free. System Tools downloads - LogMeIn Client by LogMeIn, Inc. And many more programs are available for instant and free download.

HELP FILE

  1. OK, I have done some delving and it seems that LogMeIn will be releasing a Mac preview version by the end of this year. It will be released on the Labs page and will be for non-commercial use. Only remote control, remote view and chat will be supported.
  2. Download LogMeIn Rescue - Remote assistance application designed for professional technicians, featuring quick connection methods to both PCs, MAC OS systems, and mobile platforms.

Technician Console Desktop App for Windows and Mac

This article gives guidance to Rescue technicians.

Technician Console as a desktop application is available for technicians both on Windows and Mac computers.

The desktop app offers the same set of features as the browser-based version. The only difference is that it runs as a standalone executable, which means it can be launched with a single click – no browser required.

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Restrictions and limitations for the Technician Console for Mac

The following Technician Console features are not available on Mac:

  • Technician screen sharing
  • Screen recording with MSVC codec (falls back to MRLE codec)
  • Monitoring the desktop of a technician running the Technician Console for Mac
  • Integrated content portal (ICP)
  • Connect On LAN
Note: Files saved/exported during a session are available at Users/[username]/Library/Application Support/LogMeIn-Rescue/Bottles/logmeinrescue/drive_c/users/crossover/My Documents

How to Install the Desktop App

On Windows

  • Option 1. Click this link to download and install the desktop app
  • Option 2. Log in to your account at the LogMeIn Rescue website and go to the My Account page. Click the link to download the desktop app.

On a Mac

  1. Click this link to download the Technician Console for Mac app.
  2. In the Downloads box, double-click LogMeInRescueTechnicianConsoleMAC.dmg.
  3. Follow instructions to drag the LogMeIn Rescue icon to your Applications folder.

    The application is now installed on your computer.

How to Run the Desktop App

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On Windows

Launch the application via the Windows Start button, a desktop shortcut, or any other preferred method. You may be prompted to log in to your Rescue account. Use the same email and password combination you use to log in at the LogMeIn Rescue website.

Tip: Rescue technicians with a Single Sign-On (SSO) ID can also start the Rescue Desktop Technician Console using any supported SSO authentication method.

On a Mac

Launch the application via Launchpad or Finder > Applications. You may be prompted to log in to your Rescue account. Use the same email and password combination you use to log in at the LogMeIn Rescue website.

Tip: Rescue technicians with a Single Sign-On (SSO) ID can also launch the Rescue Desktop Technician Console using any supported SSO authentication method.
Remember: Technician Console for Mac will use the language set as the preferred language of the Mac OS X.

How to Set Up One-Click Login to the Desktop App

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You can tell Rescue to remember your user name and password when you log in to the desktop app.

LogMeIn Rescue is a tool that technicians use to access remote computers and mobile devices. While this guide speaks directly to the customer, Rescue technicians can use this section to understand the end-user experience during a remote support session. 'You' in this document refers to the customer receiving remote support.

LogMeIn Rescue is safe and secure. All communication between you and your technician is SSL-encrypted.

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Logmein App For Mac

Note: The instructions below only apply to users running Mac OS X 10.8 (Mountain Lion).
Follow these instructions to download and start the LogMeIn Rescue Applet.
Important: The applet is a small program that must be running on your computer for the technician to be able to help you. The applet is automatically removed from your Mac at session end.
Note: Actual screens and procedures may vary slightly depending on your operating system and LogMeIn Rescue settings on the technician's side.
  1. Go to www.123Rescue.com.
    The Support Connection page is displayed.
  2. The technician tells you a 6-digit code.
  3. Type the code in the box labelled Enter your 6-digit code.
  4. Click Start Download. The applet installer is downloaded.
  5. Click Downloads on your Dock and run the Rescue applet.
  6. Click Open to confirm that you want to run the applet.
  7. Once the applet is running, wait for the technician to activate your session.

  8. You may be asked to give the technician permission to perform certain actions. Click Yes to grant permissions, or No to deny.

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What can you do during a Rescue session?

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Exact capabilities may vary according to LogMeIn Rescue settings on the technician's side.

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  • Chat with the technician(s)
  • View a detailed session log
  • Allow or deny the technician the right to perform certain actions
  • Send individual files to a technician
  • Change the display font size
  • Revoke permissions, such as remote control or file management, from the technician by clicking the large X at the bottom of the window
  • End a session by clicking the small X in the upper-left corner

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